NOC Engineer

Looking for an exciting career in telecom? Our client is looking for talented telco professionals to join our team.
 

We are looking for a high-energy NOC Engineer and superior troubleshooting expertise that will help & expand, maintain and troubleshoot a 24x7 Network Operations Center. In order to provide extraordinary solutions to our customers, we need to work with extraordinary people to create and deliver them, people like you.
 

Key Responsibilities:

• Troubleshoots layer 1, layer 2 and layer 3 issues. Works with field engineers, other providers to achieve maximum network uptime and swift resolution of all issues
• Perform network support, hardware configuration and validation of network related devices such as xDSL modems, network interface devices, Layer 2/Layer 3 switches, firewalls, routers, VoIP, and analog voice services will be required on a daily basis.
• Evaluate network alarms and problem situations, resolving as required and escalating to other levels for resolution.
• Work with other team members to resolve incidents and ensure timely resolution.
• Process all service requests for new or modified services as they are required.
• Monitor open trouble incidents and ensure timely resolution.
• Monitor network components (routers, switches, and other items).
• Identifies problem and risk areas and is able to advise management of actions required to mitigate their impact.
• Notify management of major network outages and resolutions.
• Other duties as assigned.

Why we think this job is great:

• It’s a 100% remote or work-from-home setup
• You’ll have clear goals and the resources you need to deliver. How you execute and deliver is up to you.

Qualifications:

• Degree in IT, Engineering, Computer science, Information Systems, or any related area of study with direct NOC experience
• Experience with Infinera DTN-X Platforms and Ciena 6500 Family.
• Experience supporting a network of systems.
• Experience monitoring applications, servers, and routers located in multiple sites.
• Strong problem-solving and troubleshooting skills are required. The ability to identify and analyze problems swiftly on Cisco equipment from layer 1 to layer 3 is absolutely key

• Experience working in any Software-Defined - WAN (SD-WAN) is a plus

• Knowledge of networking concepts and troubleshooting practices. Knowledge of TCP/IP, DNS, MPLS/VPLS, BGP, EIGRP, SNMP, and utilities such as ping, traceroute, mtr, and telnet.
• Technical Expertise: Routing, Switching (Cisco, Meraki, Aruba, Fortinet, and Dell) & Wireless Meraki AP’s. 
• Experience contacting network carriers to report circuit outages. 
• Experience configuring and supporting Firewalls a plus
• Excellent project management skills and strong ability to prioritize & customer-oriented
• Cisco CCNA or higher.

#LI-REMOTE