Customer Service Representative

Remote

Full Time

Mid Level

We are seeking an enthusiastic and customer-focused individual to join our team as a remote Customer Service Representative (CSR). As a key member of our customer support team, you will be responsible for addressing customer questions, resolving concerns, and offering valuable information about our products and services. Your primary goal will be to ensure that every customer interaction is a positive experience, reflecting the values and commitment of our company.

Bold Business is a US-based leading global business processing outsourcing firm with over 25 years experience and $7B+ in client engagements. We enable small and publicly traded businesses to scale by providing global outsourcing talent services.

Key Responsibilities:

Involved with either voice or non-voice processes, as required.
Manage either inbound/outbound calls in a professional manner.
Assist customers with scheduling appointments as needed.
Verifying information provided to our client by 3rd party entities by using online databases to cross-check information.
Answer customer questions by phone, email, or chat.
Help customers place orders, manage returns, and handle billing issues.
Escalate complicated issues to a supervisor if needed.
Follow up to make sure issues are fully resolved.
Document customer interactions in the system.
Work with your team to ensure consistent customer support.
Accomplishing related duties as required.

Why we think this job is great:

Full-time 100% Remote
Training & Professional Development
Supportive culture providing necessary resources to learn, lead, and deliver results.

Qualifications:

High school diploma or equivalent.
+6 months of previous experience in a customer service role.
Available to work 40 hours per week: 1PM-10PM EST | Wednesday-Thursday OFF
Willing to work on both, voice and non-voice processes.
Excellent command of the English language
Great written and verbal communication skills
Attention to detail and accuracy
Able to support a Work from Home setup
Own PC/laptop (Minimum of i3 processor, 4 gig RAM)
Internet speed no lower than 15 Mbps download, 10 Mbps upload

#LI-REMOTE

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Please list some of the key clients or organizations you’ve worked with in the past, including the industry they were in, your employer at the time, and your job title during those projects. If confidentiality agreements prevent you from naming specific clients, providing a general overview of the types of clients and industries you’ve supported would be appreciated but is not mandatory.

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Customer Service Representative

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