Customer Service Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This fully remote position will handle inbound voice calls, providing exceptional customer service to address inquiries, resolve issues, and deliver solutions. High proficiency in English, both written and verbal, is essential for clear and effective communication with our customers.

Bold Business is a US-based leading global business processing outsourcing firm with over 25 years experience and $7B+ in client engagements. We enable small and publicly traded businesses to scale by providing global outsourcing talent services.

Key Responsibilities:

• Handle inbound calls, responding to customer inquiries in a timely and professional manner.
• Provide accurate information regarding products, services, and account details.
• Resolve customer issues, escalating to the appropriate department when necessary.
• Maintain a high level of customer satisfaction by delivering excellent service on every call.
• Document call details and customer interactions in the company's system.
• Collaborate with team members to ensure smooth operations and contribute to continuous improvement.
• Accomplishing related duties as required. 

Why we think this job is great:

• Full-time 100% Remote
• Training & Professional Development
• Supportive culture providing necessary resources to learn, lead, and deliver results.

Requirements:

• Proven experience in a customer service or call center role (minimum 1 year preferred).
• High proficiency in English (both written and verbal).
• Attention to detail and accuracy
• Able to support a Work from Home setup
• Ability to multitask and manage time effectively in a remote work environment.
• Reliable internet connection and a quiet, distraction-free workspace.
• Internet speed no lower than 15 Mbps download, 10 Mbps upload.