Genesys Cloud Developer

Remote

Full Time

Experienced

We are working on behalf of our client in growing its cloud contact center engineering and implementation team. They are looking for cloud experts with experience troubleshooting, developing, and deploying Contact Center technologies in a complex, ambiguous environment.

Your role will be to work as a remote client-facing technical person to provide engineering oversight and direction on Contact Center implementations and other 3rd party solution deployments. You will be dealing with multiple clients/projects and there will be some support work involved. If you have any Genesys certifications, you could be the perfect person for this role.

Key Responsibilities:

Design, configure, and test Contact Centers ( e.g. Genesys PureConnect or Genesys Cloud )
Works well with Agile methodology
Troubleshooting, developing, and deploying Contact Center technologies in a complex, ambiguous environment
Provide engineering oversight and direction on Contact Center implementations and other 3rd party solution deployments within the client
SDLC Documentation and standards creation
Recording as a service for long-term storage
Topic Manager to allow content search by topic
Advanced Reporting and 3rd party reporting tools e.g. eMite
Real-time sentiment analysis

Why we think this job is great:

It’s a 100% remote or work-from-home setup
You’ll have clear goals and the resources you need to deliver. How you execute and deliver is up to you.

Qualifications:

Genesys Cloud Certified Engineer
Must have at least 2+ years of Genesys experience
Experience troubleshooting, developing, and deploying Contact Center technologies in a complex, ambiguous environment
Possess strong influencing and negotiating skills, while building constructive relationships with business IT and non-technical business partners
Possess the ability to work independently and drive alignment in a global environment through strong communication and empowerment are desirable traits
Knowledgeable about automatic code promotion e.g. black chair
Experienced in automatic test tools e.g. Cyara
Has experience in automated credit card handling with PCI Pal
Has experience in PII scrubbing e.g. Commerce AI
Has experience in using Microsoft Dynamics Integration

#LI-REMOTE

Apply for this position

Required*

Apply with Indeed

First Name*

Last Name*

Email Address*

Phone*

Address

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

How many years of relevant experience do you have?*

Are you a Genesys Cloud-certified Engineer?*

Do you have experience in using automatic code promotion e.g. black chair?*

Do you have experience in Automatic test tools e.g. Cyara*

Have you handled using an automated credit card with PCI Pal?*

Do you have experience in PII scrubbing e.g. Commerce AI?*

Are you knowledgeable in using Microsoft Dynamics Integration?*

Can you do advanced Reporting and 3rd party reporting tools e.g. eMite?*

Do you have experience in recording as a service for long term storage?*

Have you handled a Topic Manager to allow content search by topic? If yes, what level?*

Can you do real time sentiment analysis?*

Are you WFH ready (Laptop/PC, Headset, Internet, Workspace)?*

Expected monthly salary?*

Are you willing to work during Nightshift/Graveyard?*

How soon can you start?*

Human Check*

Submit Application

Thanks for visiting our Career Page. Please review our open positions and apply to the positions that match your qualifications.

Genesys Cloud Developer

Apply for this position