I.T Support

Remote
Full Time
Experienced

Job Summary:

We are seeking an IT Support to manage our company's IT operations and projects. This role focuses on computer operations, repair, user support, helpdesk services, and data management.

Bold Business is a US-based leading global business processing outsourcing firm with over 25 years experience and $7B+ in client engagements. We enable small and publicly traded businesses to scale by providing global outsourcing talent services.

 

Key Responsibilities:

  • Provides technical support in the use of personal computer hardware, software, and specialized mainframe technology or operates a multi- platform, complex computer environment or monitors the production scheduling, execution, and successful completion of production jobs.
  • Sets up and configures desktop computers, peripherals and accounts assigning security level; 
  • Installs software and installs and repairs hardware and peripherals. 
  • Tests programs and other applications.
  • Troubleshoots, diagnoses problems, implements corrective action procedures and/or escalates to other technical resources as appropriate. 
  • Serves as technical resource to unit. 
  • Maintains, updates or creates systems, databases, and web pages using front-end user enhanced web tools within prescribed guidelines. 
  • Administers user accounts. Develops and tests user documentation.
  • Designs and produces moderately complex reports.
  • Researches and recommends system equipment upgrades and manages equipment inventory. 
  • Sets up and submits production jobs and edits and debugs computer output.
  • Troubleshoots, repairs and maintenance for computer equipment (e.g. microcomputers, disk drives, and laser printers) tests personal computers and peripherals on a network to diagnose, hardware versus software problems and escalates corrective procedures to other technical resources as appropriate. 
  • Acts as a customer liaison for the computing operation, communicating, resolving, and/or initiating the resolution of problems and concerns.
  • Works with hardware vendors to resolve equipment failures/problems.
  • May perform routine security checks on the system.
  • Assists with complex technical projects.
  • Contributes to unit goals by accomplishing related duties as required. 

Why we think this job is great:

  • Full-time 100% Remote
  • Training & Professional Development
  • Supportive culture providing necessary resources to learn, lead, and deliver results.



Qualifications:

  • A bachelor’s degree or any equivalent IT diploma
  • 2-3 years of relevant experience
  • Proven working experience or equivalent with data processing training, computer operations training
  • Experience in a multi-operation system or production control environment preferred
  • Knowledge of a variety of hardware, software, programming languages, and operation systems 
  • Basic knowledge of network protocols and some experience with computer applications and operating systems
  • Experience with Microsoft Entra ID and Intune (Azure AD)
  • Knowledge in Asset and Inventory Management/Procurement
  • Strong analytical, diagnostic, and problem-solving skills
  • Good communication and strong organizational skills including attention to detail and multitasking skills


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