Sales Operations & Administrative Specialist

Company: Bold Business is a US-based global BPO firm with 25+ years of experience and over $7B in client engagements. We specialize in delivering high-impact outsourcing solutions that help companies scale efficiently across business functions like sales, customer service, shared services, and operations. Our people-first approach, global team, and tech-enabled solutions allow us to provide exceptional value to businesses worldwide.

Role summary: We are seeking a self-starter, tech-savvy, and highly organized Sales Operations & Administrative Specialist. This pivotal role is designed to provide critical back-end support to our sales function, enabling our sales team to achieve peak performance and superior customer engagement. You will drive operational excellence by managing sales tools, data, and processes, acting on user feedback to enhance system communication and streamline workflows. This high-ownership, growth-focused position is ideal for someone who thrives on taking initiative, working independently, and directly contributing to the efficiency and scalability of our Sales and Marketing teams.

Key Responsibilities

• Oversee Sales Operations and Administration, ensuring smooth daily operations, documentation, data mgt, KPI’s, upkeep, and campaign support.
• Manage CRM and related tools (e.g., HubSpot or similar): maintain clean data, automate workflows, and support KPI tracking and other similar activities.
• Develop and maintain dashboards, reports, and performance trackers for sales campaigns and team metrics, offering crucial actionable insights.
• Serve as a key liaison between Sales and Technology and other Departments to identify system gaps and drive the implementation of smart tech and AI-powered solutions that streamline workflows.
• Coordinate across departments (Marketing, Recruiting, Operations) to align on project timelines, deliverables, and cross-functional needs.
• Run light outbound campaigns using automation platforms—primarily LinkedIn tools—to support Sales team outreach, providing direct back-end support for sales initiatives.
• Support special projects tied to revenue generation, sales ops, and marketing initiatives.
• Create and manage internal documentation, including SOPs, training materials, and playbooks, which are foundational for operational efficiency.
• Champion new technology: evaluate, test, and implement tools (including AI) that improve productivity, automation, and reporting, focusing on system enablement.
• Identify and solve operational challenges proactively, with minimal oversight, often stemming from user feedback and a need for improved back-end processes.
• Grow into a leadership role within Sales or Marketing as the company scales.

Qualifications

• Excellent English communication skills—both written and spoken—preferably with the confidence of working directly with U.S.-based teams.
• 4+ years’ experience in Sales or Marketing support or project coordination/management roles.
• Highly organized and proactive, with strong project management skills and the ability to handle multiple initiatives independently.
• Technically savvy, with a strong command of Google Workspace (especially Sheets with advanced functions, Slides, and Docs).
• Ideally Experience using CRM systems or similar tools to manage workflows, data, and reporting (HubSpot experience a plus).
• AI and tech-forward mentality of using technology and workflow to streamline our process.
• Strong attention to detail, able to think independently, make smart decisions, and solve problems without heavy oversight.
• Bonus: Prior experience supporting a Sales or Sales Enablement team.

What We Offer

• Competitive Pay and Benefits.
• Work with cutting-edge sales technology and help shape our evolving tech stack.
• Thrive in a fast-paced, supportive global remote team with real work-life balance.
• Join a culture that values your contributions and gives you the tools to succeed.
• Play a key role in sales operations—your impact on company growth will be visible.
• Be part of an innovative team that constantly learns, adapts, and tackles new challenges.