Customer Service Representative - B2C

Remote

Full Time

Mid Level

Overview: We are seeking a highly motivated and results-driven CSR/SDR to join our team. You’ll help our client grow their business by selling directly to schools, camps, recreational centers, and resort-based businesses through a quick and transactional process.

This role follows a direct-to-consumer (DTC) style—no long sales cycles, no appointment setting. Your job is to make contact via email or phone, generate interest, process the order in our e-commerce system, and send the invoice/payment link.

Bold Business is a US-based leading global business processing outsourcing firm with over 25 years experience and $7B+ in client engagements. We enable companies of all sizes to scale by providing global outsourcing talent services.

Key Responsibilities:

Conduct outreach via email and phone to generate new sales
Quickly convert interest into orders—no appointment setting required
Track leads and outreach in our CRM
Enter and manage orders using Shopify or a similar tool
Provide friendly, informative responses to basic product or purchasing questions
Support the client’s growth by meeting or exceeding monthly sales goals

Qualifications:

2 or more years in customer service, SDR, direct-to-consumer sales or similar roles
Strong written and verbal communication skills
Comfort working in a fast-paced sales environment
Familiarity with CRM systems and basic e-commerce platforms
A positive, proactive attitude and the ability to close with confidence

Top Reasons to Join Our Team:

Fully Remote: Enjoy a 100% remote role with flexibility and work-life balance.
Innovative & Supportive Culture: We foster a culture that values innovation and provides the tools for success.
Growth & Development: Expand your skill set through ongoing training and professional development.
Competitive Compensation: Performance-driven incentives and opportunities for career growth.

(Bold Business recruiters always use a “@boldbusiness.com” email address and/or from our Applicant Tracking System, JazzHR. Any variation of this email domain should be considered suspicious. Additionally, Bold Business recruiters and authorized representatives will never request sensitive information in email or via text.)

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Customer Service Representative - B2C

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